Refund policy

Return and Refund Policy

Last Updated: 14/06/2026

At Buy4Home, customer satisfaction is our priority. We want you to have a smooth shopping experience, and we are committed to helping you with returns, replacements, and refunds whenever applicable.

1. Return Eligibility Criteria

To be eligible for a return, your product must:

  • Be unused and in its original condition

  • Include original packaging, tags, accessories, and invoices (if applicable)

  • Be returned within the allowed return period

  • Not show signs of damage caused by the customer

Products that do not meet these conditions may not qualify for a return.

2. Return Timeframe

Customers can request a return within:

3 days from the date of delivery.

Return requests received after this period may not be accepted.

To start a return request, contact us at:

Email: malaysankar121@gmail.com

Please provide your order number and details of the issue.

3. Refund Process and Timing

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed through the original payment method

  • Refund processing time: After 1 hour

  • The time taken for the amount to reflect may vary depending on your bank/payment provider

4. Exchange Options

We may provide exchange options for eligible products.

Exchange requests may be accepted for:

  • Wrong product received

  • Size/variant issues (where applicable)

  • Damaged or defective products

Exchange availability depends on product stock and eligibility.

5. Damaged or Defective Product Handling

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery

  • Share photos/videos of the product and packaging if required

  • Our team will review the issue and provide a suitable solution

Depending on the situation, we may offer:

  • Replacement

  • Exchange

  • Refund

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as non-returnable on the product page

  • Products damaged after delivery due to customer handling

  • Used or altered products

  • Clearance or final sale items

  • Products mentioned under specific return restrictions

7. Return Shipping Costs

Return shipping charges will be handled as follows:

  • If the return is due to a wrong, damaged, or defective product: ₹0

  • If the return is due to customer preference/change of mind: ₹100

Any applicable charges will be communicated before processing the return.

8. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been shipped, cancellation may not be possible and the return process will apply.

9. Contact Information

For return and refund assistance, contact:

Store Name: Buy4Home
Owner: Malay
Email: malaysankar121@gmail.com
Phone: +91 7047136429
Customer Support: 24*7

We appreciate your trust in Buy4Home and are committed to providing a reliable shopping experience.